ATENCIÓN AL CLIENTE

1. Does zohracosmetics sell to the end customer / individual?

Of course, zohracosmeticssells to the end customer / individual. As we indicate in our slogan, we are an online store that offers you Hairdressing and Makeup Products direct to your home in 24 hours.

How much is the shipping?

Access the section shipping costs to consult the amount of the shipping cost.

Do I have to register to place an order?

NO, you should not register to place an order since we do not need any password or other personal information to offer you the best service. We only ask you for the information where you want us to send the shipment as well as a contact telephone number and an email address where you will receive the confirmation of your order as well as the shipping confirmation notices, etc.

When will I recive my order?

Access the section shipping costs to consult information regarding delivery times for orders.

When will I recive my order?

Access the section shipping costs to consult information regarding delivery times for orders.

What time will I receive the order?

Access the section shipping costs to consult information on whether it is possible to agree on a specific time for the delivery of orders.

What happens if I'm not at the address?

If you think you may be absent and no other person can be responsible for picking up your order, you should contact us as soon as possible to arrange delivery. Once the order has been shipped, it is not possible to change the delivery address.

If you are not there when the courier company is going to take your order, you must contact them by phone number that will appear in the notice that they will leave at your address or that we will send you by email and/or SMS

We cannot guarantee that the courier company will make a second delivery, so in these cases you must pick up your order by your own means at the address that corresponds to the delegation of the courier company that has the package.

Can I postpone the payment of my order?

You Can't Through Our Platfor

I have selected a payment method and I want to change it, how do I do it?

To make any changes you can contact us through the contact form indicating the order number or you can cancel the order from the link that appears in the purchase confirmation email you will have received and place a new order.

Are shipments made to the Canary Islands, Ceuta and Melilla?

Currently we do not ship to the Canary Islands, Ceuta and Melilla. For more information see our section shipping

costs .

How can I cancel my order?

If your order has not left our warehouses, you can cancel it through the link that appears in the email you received as Purchase receipt or by contacting us at contact form indicating that you want to cancel the order with the corresponding number and the name to which has done.

Can I request an invoice for my order?

Of course you can request an invoice for your order, you simply have to indicate it in the comments field when confirming your order or by contacting us at contact form and indicating the fiscal data to which you want the invoice.

You must bear in mind that current legislation only allows us to issue invoices within specific periods of time:

If the recipient of the invoice is NOT a businessman or professional, the invoices can be issued no later than the last day of the calendar month in which the sale was made

If the recipient of the invoice is a businessman or professional, the invoice can be issued up to before the 16th day of the month following the month in which the sale was made.< /p>